• Do you ship internationally ?

    Yes, by working with DHL, FedEx, TNT, UPS, Aramex and other international express companies and freight forwarder, Sino Silk ships to most countries and regions worldwide no matter how large the package is, after your order ships out, tracking information will be sent to you, all different shipping needs your address, recipient’s name and phone number (better mobile phone number).

    Please kindly noted that P.O. Boxes can not be delivered.

    Note: During peak COVID-19 periods, some countries have taken mandatory quarantine measures, there may be a delay of few days (but we sure try hard to avoid that).

  • How can you make sure the package is not damaged ?

    To mostly avoid damage during shipping, we packed all silk products in waterproof bag or box with full of adhesive tape, but certainly it is not 100% safe, no one know how the delivery men deal with the parcels.

    To make sure we don’t need to take the responsibility for inappropriate shipping method.

    1) When you receive the parcel, please check if the package is in good shape, whether the inner silk products are well packed, dry and clean. If there are any problems found, please refuse to sign for the parcel and contact us in time.

    2) If you encounter the condition that the parcel must be signed before you can open it. Please sign for and open the parcel in front of the courier. After checking, if everything is good then you can give the receipt to the courier. If any problem, please take clear pictures of the package, products and shipping bill, show the problem to courier and contact us immediately.

  • How long does shipping takes to receive my goods?

    Shipping always takes 3-5 working days to most countries, some countries may need about 7-10 working days, if air freight, 7-10 working days is needed, sea shipping needs about 30-45 days or maybe longer.