Security & Privacy
  • Is it safe to order from you ?

    To protect your personal information and payment safety, we work with 2 payment processors; Alipay (Alibaba trade assurance) and Paypal. These services have their own security in place. Your payment information never reaches our servers and therefore is never stored anywhere on Sino Silk.

    We encrypt all connections when possible with 3rd parties using the HTTPS protocol, including connection with integrated e-commerce platforms.

  • What do you do with my personal information ?

    When you browse our store, we also automatically receive the Internet Protocol (IP) address of your computer to provide us with information to help us understand your browser and operating system.If you use a mobile device to visit our website, we will also receive data about the type of device you are using.

    Email marketing: With your permission, we may email you about our store, new products and other updates.You can choose to"unsubscribe" email marketing in your account or at the bottom of the email.

    Sino Silk may use your personal information for:

    Process your order and answer questions about the status of your order.

    Send you or one of your customers (through express like FedEx, DHL, TNT, UPS) the products you have ordered.

    Keep in touch with you and provide you with continuous personalized services.

    Contact you (by email, by mail or otherwise) and provide you with promotional materials and additional information about our products, services, surveys, contests, promotions and special offers

    Help us learn more about your use of our website.

    Conduct market and performance research to help us measure our customer service and improve our customer experience and product delivery.

  • How long is personal information retained?

    We will retain your personal information only as long as it is reasonably necessary for the purposes stated in this Policy, if you don’t want Sino Silk to keep your information, please contact us to delete all your information from our server.